THE PERSONAL INFORMATION WE COLLECT AND HOW WE COLLECT IT
To provide you with our Services, we collect your personal information. This can include information that does not personally identify you — such as device numbers, IP addresses, and account numbers. It may also include information that does personally identify you, such as your name, address, and telephone number. We call any information that identifies you “personally identifiable information” or “PII.”
If you allow others to use your Drooly or Drooly accounts or Services, we will also collect personal information about those individuals. If you are not a Drooly or Drooly customer, but use our Services through someone else’s account, we will collect information about you, but it may not identify who you are to us. We may also collect information about you from third-parties.
We collect this information to provide our Services, respond to your requests, and to tailor our Services to best meet your needs and interests.
What We Collect
• Account Information – Information we use to identify who you are and/or to provide or maintain your account and Services.
• Analytics and Inferences – Information related to your household, account, or your use of our Services, and our predictions about what you might like or not like.
• Billing Information – Information including your financial transactions that are available on your billing statements and other payment receipts.
• Contact Information – Information such as your full name and telephone number that we use to stay in contact with you.
• Demographic and Interest Information – Information we obtain from other companies to better tailor our marketing and advertising services to you.
• Service Activity Information – Information associated with your use of our Services.
How We Collect Personal Information
We collect personal information about you in several ways:
1. Directly from you when you create an account or interact with our customer service, such as
• Contact information, which may include your name, mailing address, email address, or telephone number
• Login credentials for our Services, such as your username and password
• Customer communications records, including records of calls and chats with our customer service representatives
• Information that you provide when interacting with us on our social media pages, message boards, and other forums, including your username, profile pictures, and comments, as well as information you publicly share about us
• Payment information, such as your credit/debit card or other financial account information
• Your driver’s license, state identification cards, or other forms of identification
• Legal documents, such as documentation of the authority to act on behalf of another person
2. When you use or interact with our Services, such as:
• Geolocation information on where you are at a specific point in time based on your service address to help us authenticate you for certain services on our platform.
• Device and user activity information, including what you search and how long you use our websites and applications, using cookies and other technologies (Cookie Notice: On our website at www.Drooly.com)
• Domain Name Server or “DNS” searches and network traffic activity when you use our Services.
• Geolocation information that indicates where your device is at a specific point in time.
• General location information, such as the city or ZIP Code that correlates with the location of your device IP address when you use Drooly.
3. From third parties, such as:
• Credit reporting agencies that provide credit scoring, fraud protection, and other services
• Landlords and property owners that provide contact and other information, such as for delivery.
• Government entities that offer public records.
• Consumer data providers that offer demographic, interest, purchase, and other data that we use to tailor our marketing and communications to your interest.
• Social networks and other publicly available data, like Facebook.
• Online advertising companies who may share information about the marketing and advertisements you have seen or clicked on.
HOW AND WHEN WE USE INFORMATION, INCLUDING FOR MARKETING AND ADVERTISING
We use the information we collect to provide our Services and communicate with you. We also use it to improve our Services, develop new products and services, give recommendations, deliver personalized marketing and advertising for our own and others’ products and services, investigate theft and other illegal activities, and to ensure a secure online environment.
We may combine information across our systems, platforms, and databases. This includes combining information we receive from third-parties and information about your use of our Services. We may also combine information about your use of one Service with information we get from your use of another Service.
To Provide Services
• Set up your account and account management.
• Measure credit and payment risk.
• Service delivery.
• Bill and invoice.
• Authenticate access to your account.
• Management of the network and devices supporting our service and our systems, and other maintenance and operations.
• Provide technical support.
To Communicate with You
• Respond to your questions.
• Personalize communications.
• Send you service-related announcements.
To Understand Your Use of and Make Improvements to Our Services
• Understand the use of our existing Services.
• Identify and develop new products and services.
• Create measurement and analytics reports for us and others.
To Provide Recommendations and Deliver Relevant Advertising
• Market the Services
• Let you know which products and services we think may be of interest to you
• Help third-party advertisers and programmers deliver more relevant advertising on our Services and other services and platforms
To Investigate Theft or Other Illegal Activities, to Ensure a Secure Online Environment, and to Protect Health and Safety
• Detect the unauthorized use, or abuse of the Services
• Protect our customers from fraudulent, abusive, or unlawful use of the Services
• Protect our rights, our personnel, and our property
• Comply with applicable law
• To protect the health and safety of our customers, employees, contractors, or the general public
WHEN AND WITH WHOM WE SHARE INFORMATION
We do not sell, and have never sold, information that identifies who you are to anyone. This includes your product or service usage information, or call detail information. We share personal information with others when it is needed to provide you with our Services. We also share personal information with others:
• When you direct us to do so, including to authorize other users on your account
• When required by law or to respond to legal process
• To protect our property or rights or the safety of our employees, our customers, or other individuals
If we share your personal information with other companies for their own marketing and advertising activities, we will first get your consent. This may be through opt-in or opt-out settings, depending on the type of personal information shared.
We may also share personal information that does not identify you with third parties for their own marketing and advertising purposes, which you can opt out of. This mainly occurs when you interact with our websites and mobile applications that contain third-party cookies or other advertising trackers.
Account Owners and Other Authorized Users
We may share information about a customer’s account and use of a Service to the primary account owner following appropriate authentication. The primary account owner may also allow others to see information on the account.
To provide and support the Services, sometimes we use other companies as service providers to transmit, collect, process, or store information for us. We require these service providers to treat the information we share with them as confidential and to use it only for providing their services to us. These include:
• Billing and collection providers, such as payment processors and organizations that assist us in assessing your credit and payment status
• Accounting, auditing, and tax providers
• Insurance providers
• Professional services providers, such as firms that provide consultative services, assist with improving our products and services, provide legal services, or supply project-based resources and assistance
• Analytics services, including entities that analyze traffic to and on our websites, analyze how our Services are used, and assist with identifying and communicating with potential customers
• Marketing, advertising, and sales entities that assist us in creating and executing marketing and advertising programs, including printing, mailing, and electronic communications services
• Security providers, such as entities that assist with security incident verification and response, service notifications, fraud prevention, identity management, and authentication
• Information technology providers, such as entities that assist with website design, hosting, and maintenance, data and software storage, and network operations
• Customer service support, including services related to a call center.
We do not sell, and have never sold, information that identifies who you are to anyone. Although permitted by federal law, we do not disclose your name and address to non-governmental entities, such as charities or businesses, for their own marketing purposes.
Sometimes, you may ask us to share information that personally identifies you with another company. In that instance, we will make sure you give us clear direction about what you want us to share and with whom, before we share that information.
Other Sharing with Third-Parties can Include:
Social Media Companies
Facebook® is a registered trademark of Facebook, Inc. (“Facebook”). LinkedIn® is a registered trademark of LinkedIn Corporation (“LinkedIn”). Pinterest® is a registered trademark of Pinterest, Inc. (“Pinterest”). Twitter® is a registered trademark of Twitter, Inc. (“Twitter”). YouTube® is a registered trademark of Google, Inc. (“Google”). Please be advised that Drooly™ is not in any way affiliated with Facebook, Google, LinkedIn, Pinterest or Twitter, and the Drooly Offerings are not endorsed, administered or sponsored by any of those parties.
Drooly is not responsible for the content on, or privacy practices of, any non-Drooly.com web site to which this website links or that links to the Drooly website.
Online Advertising Partners
Audience Measurement and Analytics Companies
We work with business partners to help us measure and analyze how our customers are using our Services. For video, this includes assessing which programs are most popular, how many people watch a program to its conclusion, whether people are watching advertisements, and what programming and video content we will carry on the Drooly.com website.
Potential Purchasers of our Business
If we enter into a potential or actual merger, acquisition, or sale of all or a portion of our assets, then information about you and your subscription will, in most cases, be shared or transferred as part of the transaction. This includes information that personally identifies you.
Government Entities When Required by Law or To Protect Drooly and Others
There are times when we may be required by law to disclose information about you to third-parties. This may happen with or without your consent, and with or without notice, in compliance with the terms of valid legal process such as a subpoena, court order, or search warrant.
If you subscribe to a service through Drooly, Drooly may be required to disclose information that personally identifies you to a governmental entity in response to a court order. In this case, the Cable Act requires that you be given the opportunity to appear in a court proceeding to contest any claims made in support of the court order, and the governmental entity must offer clear and convincing evidence that you are reasonably suspected of engaging in criminal activity and that the information sought would be material evidence in the case.
Drooly may be required to disclose information that personally identifies you to a governmental entity in response to a subpoena, court order, or search warrant, depending on the type of information sought. We are usually prohibited from notifying you of any such disclosures by the terms of the legal process.
A non-governmental entity, such as a civil litigant, can seek information that personally identifies you or your use of the Drooly Services only pursuant to a court order, and we are required by the Cable Act to notify you of such court order. If Drooly is required to give information that personally identifies you to a private third-party in response to a civil court order for these or other Services, we will notify you prior to making such disclosure unless legally prohibited from doing so.
We may also disclose information that personally identifies you as permitted by law and without your consent when it is necessary to protect our customers, employees, or property; in emergency situations; or to enforce our rights under our terms of service and policies.
HOW WE PROTECT YOUR INFORMATION
We follow industry-standard practices to secure the information we collect to prevent the unauthorized access, use, or disclosure of any personal information we collect and maintain. These security practices include technical, administrative, and physical safeguards, which may vary, depending on the type and sensitivity of the information. Although we take the responsibility of safeguarding your personal information seriously, no security measures are 100% effective and we cannot guarantee that these practices will prevent every unauthorized attempt to access, use, or disclose your information.
HOW LONG WE KEEP YOUR INFORMATION
We keep your personal information for different lengths of time depending on the type of information and the business and legal requirements. For example, if you are a customer, we keep information that personally identifies you as long as you subscribe to one or more of our Services. If you no longer subscribe to a Service, we still may need that information for business and legal requirements, such as to protect against fraud, calculate taxes, or respond to legal requests. Other information is deleted automatically after a set period of time, often set by law, unless we are legally required to hold it longer, such as for pending litigation. We destroy, de-identify, or anonymize the information when it is no longer needed in identifiable form.
THE CHOICES YOU HAVE TO CONTROL OUR USE OF PERSONAL INFORMATION
You have many choices about how we communicate with you and how we use or share your information. You can manage these settings in the on our website at www.Drooly.com/My-Account. If you change your mind, you can update your preferences anytime.
Learn more about your privacy choices
For your convenience, we have created, within your Drooly account, a place where you can manage:
• your account communications and notifications
• your marketing calls, texts, and direct mail preferences
• your preference for door-to-door sales calls
• promotional or commercial emails Drooly may send to you
• personalized advertising for third-party products and services based on your interests
You can review your options, get more information about the types of marketing activities you can opt out of, and make your choices. If you change your mind, you can return any time to update your preferences. Some of the selections are tied to customer accounts and may require you to sign into your Drooly account at www.Drooly.com/My-Account.
We understand that sometimes you may want to speak to a Drooly representative who can assist you with your choices. You can contact Drooly at [email protected] and ask us to put your name on our internal company “do not call,” “do not mail,” or “do not knock” list.
HOW TO ACCESS AND CORRECT THE INFORMATION IN OUR RECORDS
Part of our commitment to transparency includes giving our customers access to the personally identifiable information we have about them. If you subscribe to Drooly Services, you have the ability to see and correct your personally identifiable information through My Account.
If you subscribe to any Service, you may correct or update information by visiting the My Account portal or by contacting us as described below. We will correct our records once we have verified that the changes you request are proper.
If you would like to see your own personally identifiable information, other than your customer proprietary network information (“CPNI”), you may do so by please contacting us by email at [email protected] and giving us a reasonable period of time to locate and, if necessary, prepare the information for review, and to arrange an appointment during regular business hours. You will need to have proper identification and will only be able to see the personally identifiable information in your account and no other account.
If you make a written request for a copy of your Drooly CPNI, we will provide you with the relevant information we have by mailing it to your account address, or to any person authorized by you, if we reasonably believe the request is valid. However, subscribers to our Drooly Services should be aware that we generally do not provide them with records of any inbound or outbound calls or other records that we do not furnish in the ordinary course of business (for example, as part of a bill) or which are available only from our archives, without valid legal process such as a court order. In addition, we cannot correct any errors in customer names, addresses, or telephone numbers appearing in, or omitted from, our or our vendors’ directory lists until the next available publication of those directory lists. Further, we may have no control over information appearing in the directory lists or directory assistance services of directory publishers or directory assistance providers that are not owned by us.
Drooly reserves the right to charge you for the reasonable cost of retrieving and photocopying any information or documents that you request, where permitted by law.
You agree that your information will be held by Drooly in the United States and may also be held and accessed by Drooly staff and third-parties working for Drooly inside and outside the United States. If your information is gathered outside the United States, you agree that it may be transferred to Drooly’s United States offices to be used for these purposes, and it may be transferred to and shared with any of Drooly’s worldwide locations.
We do not intentionally collect personally identifiable information from children under the age of thirteen. If we become aware that we have collected personally identifiable information from a user of the Drooly website who is under the age of thirteen, we will remove that child’s personal information from our files.